Returns Policy

Mansa Online Store Returns Policy

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return the item(s) under the following conditions:

Eligibility

– Time Frame: Returns must be made within 7 days of the delivery date.

– Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

Process

1. Initiate a Return: Contact our customer service team at returns@mansa.com with your order number and reason for return.
2. Prepare Your Package: Securely pack the item(s) in the original packaging.
3. Shipping: Ship the return package to the following address:

   – Rubystonetech. 5, Suite 27, Dee-Awwal Plaza, Michael Okpara St, Wuse, Abuja

Refunds

– Method: Refunds will be issued to the original payment method.

– Processing Time: Please allow up to 14 business days for the refund to be processed after we receive your return.

– Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Exchanges

If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

Non-Returnable Items

– Sale Items: Items marked as final sale cannot be returned or exchanged.

– Gift Cards: Gift cards are non-returnable and non-refundable.

Contact Us

For any questions or concerns regarding returns, please contact us at:

– Email: info@mansainc.co.uk

– Phone: +234 09033090754